Capacity for Service Engagement

Given evidence that volunteering benefits older adults as well as the consumers of the services they provide, it makes sense to maximize the number of older volunteers engaging in service roles. The question is how to close the gap between actual and potential involvement of older adults in service roles.

In this project, scholars developed a measurement tool to assess institutional capacity to engage older volunteers, including access, information, incentives, and facilitation, and used this tool to collect data on volunteer programs and older adult volunteers.

The measurement tool developed for this project has been used since by several researchers and program developers across the country.