Given the demographic changes in our society and the positive effects of volunteering on older adults and on service recipients, service opportunities for older adults should be expanded. The development of institutions is a potentially powerful route to maximizing this potential. We propose five dimensions of institutional capacity, including expectation, access, information, incentive, and facilitation. Pilot data indicates that organizations offering service opportunities to older adults vary on these dimensions.
Subsequent Publication: Morrow-Howell, N., Hinterlong, J., Sherraden, M., Tang, F., Thirupathy, P., & Nagchoudhuri, M. (2003). Institutional capacity for elder service. Social Development Issues, 25, 189–204.